I'm not a big fan of calling tech support. To call tech support, you usually need to get through the army of automatic answering machines, press a sequence of buttons, and if the planets are aligned just right, you get to talk to a normal human being.
Anyway, last night I noticed that my anti-virus program was flipping out. The error it gave me told me that I needed to call tech support. So I decided I had nothing better to do with my evening (Sleep... BAH!), and I called tech support. After much preparation, and due to a little Astrological help, I actually got in to a living, breathing human being. This fine gentleman had a heavy Indian accent. Surprise Surprise :)
After being able to confirm who I was and that I truly did purchase their software, he asked me to start explaining the problem in as much detail as I possibly could. So I did. I read exactly what the error said to me. After hemming and hawwing for about 5 seconds, he starting giving me instructions. This is somewhat what our conversation sounded like:
"
Sir, I am going to need your permission to take over your computer."
"...... ha ha... I'm sorry, I don't think I heard you right. It sounded like you wanted to take over my computer."
"
That is right sir, I need to take over your computer."
".... whoa whoa whoa... hold on.... that sounds really creepy."
"
I do not understand what you mean."
"Doesn't that mean that you will have access to all of my information and files and stuff?"
"
I promise you sir, I will only be looking at the files that have to do with our software. I will not be taking your credit card number."
Anyway, after a little more coaxing and convincing that it was perfectly alright, I gave in. I had to download a small program, and enter in some kind of password. Then it started.
"
Ok sir. I am taking over your computer."
I don't think I was really ready for what was about to happen. My mouse started moving all on it's own, and launching and downloading programs. I felt like the victim of technological Voodoo. The entire process of uninstalling the last version of the software and installing the latest version took about a half an hour, during which the kindly man from India was explaining his every move to me. I got kinda bored, and soon realized that I also had control of my mouse. This became somewhat entertaining, as I would every now and again wiggle my mouse and challenge his authority. This brought the reply:
"
I am sorry sir, but I am not finished yet."
I decided it wasn't nice to interfere with the barbaric technological ritual, so I just sat quietly and watched. We eventually started talking, and I found out we were both Electrical Engineering students (which made this guy instantly cooler then his accent had already made him.)
"
Well sir, we are about 99 percent done with the process." I couldn't see any progress bar, so I remarked:
"I don't see those numbers anywhere. Do you have something else that I don't that you're looking at?"
"
I've been working here for about six months."
"No no,
looking at, not working at."
"
Oh, I am sorry. The number was just my estimation."
Once the process was complete, he showed me how the problem was fixed, and asked me if everything was satisfactory. I said it was, and we exchanged pleasantries, and I regained control of my computer. It felt good to be back :D. So what did I learn from this experience, you ask? I learned that Indian people are really nice. You see, when it was all finished, he showed me how to call back should I ever have a problem again. And the number he gave me would
skip all of the automatic machines, and the planets didn't matter at all! I'm still not a fan of tech support, but I am a fan of Indians.